We are committed to protecting your personal information and being transparent about what information we hold about you. Using personal information allows us to develop a better understanding of our audience and in turn to provide you with relevant and timely information about the work that we do – both on and off stage. As a charity, it also helps us to engage with potential donors and supporters. The purpose of this policy is to give you a clear explanation about how we collect and use the information we gather from you directly and from third parties. We use your information in accordance with all applicable laws concerning the protection of personal information.
This policy explains:
- What information we may collect about you.
- How we may use that information.
- In what situations we may disclose your details to third parties, and
- Information about how we keep your personal information secure, how we maintain it and your rights to be able to access it.
If you have any queries about this policy, please contact the Secretary of Bushey Symphony Orchestra, via firstname.lastname@example.org
Who we are
Bushey Symphony Orchestra is an unincorporated association.
We are registered as a charity in England and Wales, No 292080
We collect various types of information in a number of ways:
(a) Information you give us
When you buy tickets or make a donation, we’ll store personal information you give us such as your name, email address, postal address and telephone number. We will also store a record of your purchases and donations.
(b) Information about your interactions with us
When we send you a mailing, we store a record of this, and in the case of emails we keep a record of which ones you have opened and which links you have clicked on.
(c) Sensitive personal data
Data Protection law recognises that certain categories of personal information are more sensitive than others, such as health information, race, religious beliefs and political opinions. We do not collect this type of information about our audience.
There are three bases under which we may process your data:
(a) Contract purposes
When you make a purchase from us or make a donation to us, you are entering into a contract with us. In order to perform this contract, we need to process and store your data. For example, we may need to contact you by email or telephone if an event is cancelled, or if there are problems with your payment.
(b) Legitimate business interests
In certain situations, we collect and process your personal information for purposes that are in our legitimate organisational interests. However, we only do this if there is no overriding prejudice to you by using your personal information in this way. We describe below all situations where we may use this basis for processing your personal information.
(c) With your explicit consent
For any situations where the two bases above are not appropriate, we will instead ask for your explicit consent before using your personal information in that specific situation.
We aim to communicate with you about the work that we do in ways that you find relevant, timely and respectful. To do this we use data that we have stored about you as well as any preferences you may have told us about.
We use our legitimate organisational interest as the legal basis for communications by post and email. In the case of postal mailings, you may object to receiving these at any time using the contact details at the end of this policy. In the case of email, we will provide you with an option to unsubscribe in every email that we send you, or you can alternatively use the contact details at the end of this policy.
Other processing activities
In addition to marketing communications, we also process personal information in the following ways that are within our legitimate organisational interests:
- We may analyse data we hold about you to ensure that the content and timing of communications sent to you are as relevant as possible.
- We may analyse data we hold about you in order to identify and prevent fraud.
In all of the above cases we will always keep your rights and interests at the forefront to ensure they are not overridden by your own fundamental rights and freedoms. You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details at the end of this policy. Please bear in mind that if you object, this may affect our ability to carry out the tasks above that are for your benefit.
There are certain circumstances under which we may disclose your personal information to third parties. These are as follows:
- To our own service providers who process data on our behalf and on our instructions (for example our ticketing system software provider). In these cases, we require that these third parties comply strictly with our instructions and with data protection laws, for example around security of personal data.
- Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).
We will never sell your data to any third party. We will not share your data with any other charities or arts organisations for marketing purposes.
Security of your personal information
We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same. We will not transfer, process or store your data anywhere that is outside of the European Economic Area.
Your rights to your personal information
You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.
Contact details and further information
Bushey Symphony Orchestra